Ammar's CV
Profile summary
UAE national fresh graduate with GCC experience in IT support. Supported technical operations, hardware maintenance, and system documentation across regional organizations. Bilingual Arabic and English communicator offering foundational competencies in desktop support and network troubleshooting.
Career highlights
Technical Operations: Supported technical operations and daily user assistance across the organization at Electronic Government Authority RAK.
Hardware Maintenance: Handled hardware maintenance schedules, vendor repair coordination, and security configurations across organizational computers and peripherals at AL Futtaim Carrefour.
Key skills
Professional experience
Provide administrative, academic, and customer service support to students. Handle class registration, student inquiries, academic requests, and scheduling, while assisting students with procedures and college services. Coordinate with relevant departments, maintain accurate student records, and ensure timely and professional support to students.
Acting Administration Coordinator Handled daily administrative activities and supported smooth office operations. Raised and followed up on Purchase Requisitions (PRs) and Service Requests (SRs), coordinated with different departments, maintained records, and supported procurement, facilities, and general administrative requirements.
Reported to the IT department leadership, supporting technical operations and daily user assistance across the organization. Prepared documentation and coordinated with team members to maintain system availability and security protocols.
- Assisted with incident response tasks to restore system functionality following technical disruptions.
- Contributed to disaster recovery planning by reviewing system backup procedures and documentation.
- Supported risk management reviews through documentation and coordination with security staff.
- Researched information security standards and prepared summaries for team review.
Executed information technology operations, supporting desktop systems and user infrastructure. Maintained hardware schedules, coordinated vendor repairs, and applied security configurations across organizational computers and peripherals.
- Assisted end users with hardware repairs by arranging vendor services.
- Applied system upgrades to maintain workstation performance.
- Provided firewall solutions and adjusted pricing records as well as discount updates within designated software systems.
Completed National Service
Education
computer security and Forensics
- GPA: 2.49
Languages
Arabic · Professional
English · Professional